Frequently Asked Questions
When are you open?
We are open 7 days a week from 9.30am-6pm. We are closed for the period between Christmas and New Year.
What happens when I buy a ticket online?
When you buy a ticket online you’ll receive an order confirmation email that includes your unique Booking Reference Number and a barcode.You can then either print this ticket, or use your smart phone to present the bar code at the shop entrance, where your ticket will be scanned to permit entry. If neither of these options are available, you can always make a note of your booking number so we can enter it into our system to find your booking.
Can I cancel or change my booking?
We regret that refunds cannot be offered in the event of cancellation or non-attendance. You can change your booking if you created an account at the time of booking. Please click here MY ACCOUNT to change your booking. Change of bookings are subject to a £5 admin fee.
Can I add people to my booking?
You cannot add people to your existing booking. Please make a separate booking. If there is no availability during your time slot please choose the closest available time slot, we will allow you all to enter together.
Can I purchase a ticket on the day?
At this present moment in time you cannot buy a ticket from the shop on the day. Everyone must pre book their ticket so that we can manage numbers on site and maintain good social distancing.
How can I get in contact with you?
You can contact us by e-mailing firstname.lastname@example.org . We will endeavour to reply to your email straight away however during busy periods this may be difficult. Please allow up to 24 hours for a response.
Do you sell Annual Pass?
Yes, a West Lodge Annual Pass givesyou access to the farm all year round and are available to buy online or at the Welcome Desk. Please click CLICK HERE for more information about the different types of passes and to purchase.
What do I need to pay extra for?
There is a small extra charge for some of our activities that have a limited capacity and are subject to availability. These activities are available to book when you arrive at the farm park.
(Prices are correct at time of writing - May 2021)
Tractor Rides £2.50
Pony Rides - £3.00
9 Hole Adventure Golf (from June 2021) - £3.00
The extra charges are applicable to everyone including Annual Pass Holders
Do you do birthday parties?
Yes we do! We host birthday parties in our Indoor Adventure Barn. We are now taking party bookings for dates after June 21st 2021. Please see our PARTY PAGE section for more details and to book your party.
Is the farm accessible?
Yes the immediate area of the farm park and animal paddocks has good access for wheelchair users. The trails and walks further afield are mainly on grass and over uneven ground and do have some steps making access more difficult.
What is our definition of a carer?
We class a carer as a person over the age of 18 who, without payment (excluding benefits & allowances), provides help and support to an individual who is in receipt of Disability Living Allowance (DLA) or Personal Independence Payment (PIP). The term carer should not be confused with a care worker, foster carer or care assistant, who receives payment for looking after someone.
What should I bring and what should I wear?
To make the most of the farm and walks we recommend that you bring wellies especially after wet periods. For your health and safety all people who play in the adventure playbarn MUST WEAR SOCKS. Any person not wearing socks will be asked to leave the area. Socks can be purchased from a member of staff.
Can we buy food and drink?
There are are 3 different places to buy food at West Lodge. Please click on our PLACES TO EATbutton for more information
Can we bring a picnic with us?
Yes – you are more than welcome to bring a picnic to eat outside or in one of our undercover picnic areas. Please note that we don’t allow your own food or picnics to be eaten in the The Rickyard Restaurant, The Udder Place or the Indoor Adventure barn.
Do you allow dogs?
Yes, very well behaved dogs on leads are allowed to the farm. Please note that dogs are not allowed in any of the children’s play areas (indoors and outdoors). Please remember your poop bags and take your dog waste home. Special assistance or guide dogs have access all areas.
What age is West Lodge suitable for?
We think that people of all ages will get something from a visit to West Lodge Farm Park. We are a family visitor attraction so always encourage everyone to join in and have the best day ever! From June 2021 our new Adventure Golf will be opening which is perfect for keeping the teenagers entertained!
Do you sell animals?
Yes we do! We have a pet shop licence and we sell rabbits, guinea pigs and chickens. Please follow us on Facebook and Instagram to be kept up to date with when new animals become available. We tend to have chickens more or less throughout the year and rabbits and guinea pigs 3-4 times a year.
Can we take photographs?
Of course! But please only take photographs of your own group out of respect for everyone else.
Is parking free of charge?
Parking at West Lodge Farm is free of charge, and we have an overflow car park too.
Do you have any baby changing facilities?
We have plenty of baby changing facilities around the site in male and female toilets. Please ask a member of staff to direct you. We also have a changing bench for older children and adults with disabilities should you need it.
Is West Lodge Farm breastfeeding friendly?
You are very welcome to breastfeed your baby whilst you are with us.
Do grown ups get to join in the fun?
Absolutely!!! West Lodge actively encourage grown ups and children to enjoy adventures together! We want the grown ups to enjoy West Lodge as much as the children. West Lodge is a place where you can make special memories with the whole family! Please note that adult supervision is mandatory at West Lodge Farm Park. We really want you and your family to enjoy the experience together. All children must be accompanied by an adult and adults must be accompanied by at least one child too!