Tonight’s announcement – 4th January 2021
Following the announcement made by government tonight we will be once again closing our farm doors for the foreseeable future..
This will take effect from 5th January 2021
If you have pre booked a ticket with us please look out for an email from us in the next 24 hours. Please do not call or email the farm, most of our staff are now on furlough and we will not be able to respond immediately.
We will continue to keep you updated with all events on the farm through social media channels.
Farm life still continues and we are about to enter one of our busiest times of the year! We promise to keep you updated!
Stay Safe Stay at Home Save Lives xxxxx.
From Ed, Mo, Ryan and all of the West Lodge Team xxx
Will you be extending the end dates on annual membership cards by the same period of lockdown?
Hi Graham, yes, memberships were frozen when we closed and will be start again on 1st June. Kind regards, Mo Dee
Morning, can you still see the animals but not feed them or is that area closed off? Kind Regards
Hello, you will walk past some of the animals on the way to the walks and whilst on the walks you will see cattle, sheep, goats and ponies.
do you issue refunds if you display any covid symptoms?
Hello Nilpa, this our cancellation policy:
Cancellations and refunds for day entry or ticketed events.
Unfortunately we cannot issue any refunds for cancellations.
Cancellations due to any pandemic, foot and mouth disease, e coli, Local Lockdown or any other environmental issue that forces the farm park to close.
We cannot offer refunds for any of the above, however we will offer a gift voucher to the value of your booking for you to use either for entry or anywhere on site at a time in the future. Gift vouchers must be used within a year of the date of issue.
Cancellations due to a person self isolating
We cannot offer refunds for this however we will offer a gift voucher to the value of your booking for you to use either for entry or anywhere on site at a time in the future. Gift vouchers must be used within a year of the date of issue.
Will toilet facilities be open?
Hello sorry for the delay in replying. Yes we have 4 outside toilets and a urinal which are open and are sanitised every half hour.
Are any of the walks buggy friendly?
Hi Jemma, yes most of the walks are buggy friendly. They are on grass though so after the recent rain it will be more difficult. Daisy’s Dawdle is the only walk with steps.
If we bring our own lunch can we sit in the cafe areas at the tables with high chairs ?
Hi Emma, the indoor eating areas are reserved for people buying food from them. We have plenty of picnic benches outside and our restaurant staff would be happy to give you one of the high chairs to use.
Kind regards,
Mo